Frequently Asked Questions

Everything you need to know about your Petivity shopping experience.

How do I determine the right size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure the most comfortable fit for our fashion pieces.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors before returning.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range from 10-15 business days.

Are Petivity clothes machine washable?

Most of our items are machine washable on a gentle cycle with cold water. However, for luxury items with sequins or delicate lace, we recommend hand washing and air drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Do you offer international shipping?

Yes, Petivity ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.